Clinical Surveys

Patients receive follow-up calls within 48 hours after leaving provider care.

Global Healthcare Resource employs highly-trained clinicians to survey patients and inquire about changes in their condition, confirm whether discharge instructions were understandable, discuss how they would rate personnel and overall experience, as well as other necessary questions to provide your organization with clinical feedback and follow-up. All responses are sent to the designated provider.

From our secure call centers in The Philippines, patients are contacted within 48 hours of discharge. Patient Call Center employees are professional, respectful and have extensive knowledge of U.S. culture and healthcare terminology. We can work with Certified Consumer Assessment of Healthcare Providers & Systems (CAHPS) vendors to perform the required patient outreach and data collection necessary for your clients.

CAHPS Survey Example:

Survey responses can be aggregated, interpreted and made available in customizable reports depending on your facility’s software platform.

Implementing a timely patient contact program will allow your providers to:

Cost-effectively perform required clinical surveys
Increase patient satisfaction and quality of care
Identify recovery complications sooner
Reduce hospital readmissions
Provide clear documentation for malpractice claims
Pinpoint hospital strengths and weaknesses through comprehensive reports

The integrity of your data is our #1 priority.

SOC 2 Type 2 Compliant.

SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant.

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SECURITY

The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.

AVAILABILITY

The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.

CONFIDENTIALITY

The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.

Global Healthcare Resource

Clinical
Surveys

Better understand a patient's experience while in a provider's care.