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Inbound &
Outbound Call Center Outsourcing
Timely patient communication is essential.
Communicating with patients with empathy and respect is of utmost importance and the foundation for all of our patient experience services. Our team of highly-trained nurses from our secure call centers in the Philippines make and receive outbound and inbound calls to patients and their families to:
- Schedule appointments and confirm visits.
- Understand patient experiences.
- Navigate service payments and billing questions.
- Communicate discharge information.
- Verify benefits and inform patients of changes.
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The integrity of your data is our #1 priority.
SOC 2 Type 2 Compliant.
SOC 2 Type 2 audits determine how well an organization safeguards customer data and how those controls operate over a 9-month (minimum) time frame. Reports are issued by third party auditors who review the following principles: Security, Confidentiality & Availability. Global Healthcare Resource is proudly SOC 2 Type 2 compliant.
SECURITY
The security principle addresses whether an organization's system is protected (both physically and logically) against unauthorized access.
AVAILABILITY
The availability principle addresses whether the services an organization provides is operating with the type of availability that client's expect.
CONFIDENTIALITY
The confidentiality principle addresses the agreements made with clients in regard to how their information is used, who has access to it and how it's protected.