Throughout 2025 and beyond, a turbulent health policy landscape will undoubtedly test even the most seasoned revenue cycle teams, patient call centers, and their medical billing partners. Whether it’s increased payer scrutiny, rising rates of medical debt, or a whole host of other challenges, providers and billing companies may have a tough financial year ahead of them. Having the right team(s) in place is paramount. Unfortunately, healthcare staffing shortages continue to persist, making it difficult to recruit and retain top talent.
As healthcare providers and medical billing companies look ahead in 2025 and beyond, a proactive hiring approach will be key to ensure optimal operations and business continuity. While hiring RCM and patient call center staff internally may be beneficial in some instances, it simply isn’t possible or financially feasible in many cases.
What's Inside:
1. Introduction: What to expect in 2025
2. A fork in the road: Two options to consider
3. Choosing wisely: Advantages of outsourcing
4. Strategies for success: Get maximum results
5. Conclusion: An honest analysis