Direct costs include wages for employees and direct transaction costs such as BPO labor that is attributed to a client or business unit. Indirect costs are items such as utilities, rent, etc. Indirect costs may also include supervisor and executive salaries. You’ll have a much better understanding of a client’s profitability if you’re able to compare it to a thorough number of overall costs.
Schedule a meeting with Global directly to your calendar.
Tracking employee time by task and client allows you to measure the productivity of an employee while also tracking the total number of hours a task took to complete for a specific client.
BPO firms thrive at process management and rely on closely monitored production tracking and incentives to yield sizable productivity increases at typically lower costs.
The proportional allocation method will give you a better sense of which clients are adding to your bottom line by assigning a percentage of an indirect costs to all or several departments or revenue categories (clients) in your business.
Our revenue cycle and patient call center professionals operate as an extension of your team, Here’s how it works:
Step 1: Schedule a meeting to discuss your scope of work and current challenges.
Step 2: Global assembles, trains, and manages a team of highly skilled professionals to work on your project only.
Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.
