A rehabilitation provider offering physical, occupational, and speech therapies, as well as personal training, throughout its five locations across Arkansas.
Challenge
A busy rehabilitation practice found it difficult to maintain financial stability due to persistent staffing challenges and mounding aging accounts receivable A/R.“We had so much work. We were always trying to catch up. It had been about five years since our A/R had been worked fully.” -Revenue Cycle Manager
Solution
In July 2024, the practice partnered with Global Healthcare Resource to utilize three FTE’s for claim follow up, payment posting, and working clearinghouse-level claim rejections. The practice continues to manage claim submission, denials, appeals, and front office staff at each of their five locations to handle insurance verification and prior authorization.