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A rehabilitation provider offering physical, occupational, and speech therapies, as well as personal training, throughout its five locations across Arkansas.
- Submits approximately 5k claims per month
- Employs 22 providers
Challenge
A busy rehabilitation practice found it difficult to maintain financial stability due to persistent staffing challenges and mounding aging accounts receivable A/R.“We had so much work. We were always trying to catch up. It had been about five years since our A/R had been worked fully.” -Revenue Cycle Manager
Solution
In July 2024, the practice partnered with Global Healthcare Resource to utilize three FTE’s for claim follow up, payment posting, and working clearinghouse-level claim rejections. The practice continues to manage claim submission, denials, appeals, and front office staff at each of their five locations to handle insurance verification and prior authorization.
How does a partnership with Global Healthcare Resource work?
Our revenue cycle and patient call center professionals operate as an extension of your team, Here's how it works:
Step 1: Schedule a meeting to discuss your scope of work and current challenges.
Step 2: Global assembles, trains, and manages a team of highly skilled professionals to work on your project only.
Step 3: In an average of 30 days, your team is fully ramped up and operating at your designated benchmarks and KPIs.
