Patient Self-Pay Collection

Patient Self-Pay CollectionWith 50 million Americans uninsured1 and over 11.4 million under HDHPs2, financial responsibility has shifted to the patient. Medical liabilities for self-pay patients are growing 19 percent per year3. The rise in patient liability and bad debt have caused healthcare providers to experience record revenue and margin pressure.

Global Healthcare Resource understands that timely and consistent communication is key in order to optimize patient payment collections. Our Self-Pay service utilizes our highly trained collection specialists in our secure contact centers in India and Philippines to perform timely calls and surveys educating patients about their financial responsibilities:

  • Inform about remaining balances
  • Process medical payments
  • Discuss possible payment plans
  • Field billing questions

Our staff has extensive dialect training and knowledge of our culture and the healthcare industry. Our Patient Self Pay team allows providers to affordably add patient payment collections into their workflow process and avoid expensive collection agencies.       

1 US Census Bureau.

2 J.P Morgan, “Key Trends In Healthcare Patient Payments,” 2013, page 3.

3 McKinsey Quarterly, “The Next Wave of Change for US Healthcare Payments,” May 2010, pages 4 and 7.